Privacy Policy

Privacy Policy Highlights

At Torquemada Games, we respect your privacy. When you visit our website, use our services, or purchase our products, we may collect the following information:

• personal information you provide when ordering products or services,
• statistical information automatically collected by our web server (e.g., visitor IP address, browser type, and language),
• cookies that help us improve the quality of our services.

We use the personal information you provide to:

• fulfill your orders for our products,
• deliver the services you request (e.g., product delivery, email notifications, and occasional announcements about new products or promotions).

You may choose not to provide certain information; however, some features, services, or products may be unavailable or may not function properly as a result. We make good-faith, reasonable efforts to give you access to correct inaccurate personal information and to delete it when feasible.

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Privacy Policy – GDPR Information Notice

General information

Torquemada Games, ul. Kłodnicka 43, 40-703 Katowice, Poland, is the controller of the personal data we process. If you have any questions or wish to exercise your rights, please contact us at info@torquemada-games.com.

We take special care to protect the interests of data subjects. We ensure that data collected by us is: processed for the purposes set out below and not further processed in a way incompatible with those purposes; adequate and relevant; and stored no longer than necessary to achieve those purposes. We do not sell personal data and we do not share it with other entities except as indicated below.

Torquemada Games has followed privacy-respecting principles for many years, including before the GDPR came into force.

Data collection

We process personal data that we receive directly from you (e.g., when placing an order or during product activation/registration) and/or that is collected automatically during the ordering process and/or your use of our products.

Scope of data

We may collect: name, email address, IP address, login details, transaction history, on-site or in-product activity, preferences and settings for the product or service, and—if provided—address and phone number.

Purposes of processing

• provision and delivery of services and products, including allocation of product entitlements,
• payment processing and bookkeeping/tax records,
• customer support and complaint handling,
• marketing activities, mailings, and product offers,
• activity monitoring when using the website and/or our products,
• statistical analysis and product improvement,
• fraud prevention and security,
• determining user preferences and improving the targeting of offers,
• promotional purposes consistent with applicable law.

Recipients and data sharing

Data is generally not disclosed to third parties, except where disclosure is necessary to comply with a legal obligation and/or to entities acting as our service providers or successors (e.g., accounting, payment processing, marketing email distribution, corporate reorganization, or transfer/sale of product intellectual property rights).

Data retention

We process data for as long as necessary to achieve the purposes listed above or until you object or withdraw consent, as applicable.

Your rights

• Right of access and rectification: you can access and correct your data.
• Right to restriction/objection: in particular circumstances, you may ask us to stop or limit processing.
• Right to data portability: you can request that we send your data to another entity in a commonly used, machine-readable format.
• Right to withdraw marketing consent: you can withdraw consent at any time (e.g., via the link in marketing emails or by contacting info@torquemada-games.com). Withdrawal does not affect processing carried out before withdrawal.
• Right to erasure (“right to be forgotten”): you can request deletion of your data in cases provided for by law.
• Right to lodge a complaint: you can lodge a complaint with a data protection supervisory authority.

If you have additional questions, click here to contact us.